Delivery and Discounts

Gellifique Professional Delivery and Discounts 

Order Processing & Delivery Times
We aim to process all orders within 1–2 working days. Once dispatched, delivery typically takes an additional 1–2 working days. Most of our customers in Spain receive their orders within 3–5 working days from the date of purchase.

International Orders
Delivery times for international orders may vary depending on the destination and local customs procedures. Please allow extra time for customs clearance, which may add a few days to the delivery timeframe.

Peak Season Delays
During busier times of the year — such as the Christmas period — order processing and delivery may take longer than usual. In rare cases where couriers experience high parcel volumes, delivery times may extend up to 7 working days.

Professional Discounts

Enjoy exclusive discounts when you spend more:

• 10% off orders over 100€

• 20% off orders over 200€

• 25% off with the code WELCOME on your fist order with us

• 30% off orders over 300€

Please note:

Discounts apply only to full-priced individual items. Sets, outlet items, already discounted products, accessories, and skincare are excluded.

Creating multiple accounts with us in order to benefit from the WELCOME discount is strictly prohibited and may result in account termination.

EU and Northern Ireland Delivery

Shop directly from our European store in Valencia, Spain:
🌐 www.gellifique.eu

• Free shipping on orders over 75€
  (Excludes islands and remote areas)

• Domestic shipping with Correos 3 -5 working days 4.99€

• International Express Shipping with UPS 3-7 working days 15€

• International Collect at Collection Point / Locker Shipping 8.99€ (not available for all countries)

USA Delivery

• Free DHL shipping on orders over $100
  (Excludes islands and remote areas)

• Currency conversion applies at checkout.

International Delivery (Outside EU/USA)

• Free international shipping on orders over 500€
  (Excludes islands and remote areas)

• Currency conversion applies at checkout.

Order Tracking

Once your order has been dispatched and collected by the courier, your tracking number will appear in your Gellifique® account.
Simply log in and click the tracking number to view delivery updates.

Refunds & Returns

We want you to be happy with your purchase. Please read product descriptions carefully before ordering to ensure suitability.

Standard Returns

• You may return unused items within 14 days of purchase.

• Returned items must be in pre-sale condition – unopened, unused, and with all packaging intact (including internal and external parts).

• Return shipping costs are the responsibility of the customer.

• Refunds are issued within 24 hours of inspection, back to your original payment method.

Faulty or Damaged Items

If you’ve received a faulty or damaged item, please contact us at info@gellifique.com with a photo or video of the issue.
You’ll be offered either a replacement or a refund with your next order.

In some cases, we may request that you return the item to us for further investigation/testing by our lab.

Delivery Support & Customer Service

If you're experiencing delivery issues, please first contact the courier’s customer service team with your tracking number.

If you need further help, contact us at enquiries@gellifique.co.uk with your full name and order number. We’re always happy to assist, but please understand that delays caused by couriers or customs are outside of our direct control.

We work exclusively with reliable international shipping agents and ensure all parcels are securely and carefully packaged.